Overview
Clinical Support Officer – NENW Acute Care Team — be at the heart of a dynamic, high-impact service, providing administrative and operational support to clinicians across a vast and diverse mental health network.
Remuneration: $35.84 - $36.96 Per hour + 12% Super + Salary Packaging
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Hours Per Week: 38
Location: Site Negotiable within NENW
Requisition ID: REQ644793
Applications Close: Tuesday 24th March 2026
About the role
Clinical Support Officer with the NENW Acute Care Team (ACT) will provide essential administrative and operational support that keeps clinical services running smoothly. You will work closely with clinicians under the guidance of the NENW ACT Team Leader and play a key role in ensuring timely, accurate, and efficient management of clinical and administrative tasks, while having the autonomy to take initiative when needed.
Responsibilities
* Support ACT handover processes and follow-up actions to ensure continuity of care.
* Coordinate data and error reports, update allocation lists, and maintain accurate clinical records.
* Assist with managing clinical diaries, sending discharge referrals and documents, and supporting clinician workflow.
* Oversee operational functions such as Health Roster management, IT troubleshooting, car bookings, and Stafflink maintenance.
* Collaborate with the broader NENW Administration Team, contributing to a cohesive, high-performing service.
This is the perfect position for someone who thrives on variety, enjoys problem-solving, and takes pride in supporting clinicians to deliver outstanding patient care.
Where you'll be working
The New England Northwest Mental Health Service (NENW MHS) provides exceptional, person-centred mental health care across a vast and diverse region, from bustling regional centres to serene rural and remote communities. Our service supports NSW's geographically dispersed populations with a commitment to delivering equitable, safe, and compassionate care wherever it is needed.
This role offers site negotiability within NENW MHS, providing flexibility to work across a range of locations within the district while remaining part of a supportive and collaborative mental health service dedicated to improving outcomes for our communities.
Why join HNE
* A supportive and collaborative team
* Flexibility in work hours
* Monthly allocated day off
* Ongoing professional development across the administrative network
* Career progression opportunities within NSW Health
* Salary packaging options to increase take-home pay
* Fitness Passport and Employee Assistance Program (EAP) to support wellbeing
What we are looking for
* Highly organised and adaptable, able to manage competing priorities with efficiency and precision.
* Proactive and solutions-focused, taking initiative to address challenges and support smooth service delivery.
* Committed to service excellence, consistently ensuring high-quality, professional, and patient-centred outcomes.
Bring your dedication, professionalism, and heart for healthcare to our team - we can't wait to hear from you!
Additional information
* An eligibility list will be created for future permanent part time and temporary part time vacancies.
* At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
* To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
* We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information
* Position Description (see internal reference)
* Find out more about applying for this position
For role related queries contact Anna Richards on email: Anna.Richards@health.nsw.gov.au
Information for Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit: bit.ly/3vL5fq2
Stepping Up Website is a resource to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must comply with the policy.
Salary Packaging is beneficial to most HNELHD employees and may increase your take-home pay. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Contact SalaryPackagingPLUS for more information.
HNELHD employees may be eligible for additional benefits such as allocated days off (ADO), long service leave, and maternity leave.
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