Job Title: Customer Service Representative
Job Description
We are a global leader in the hearing aid industry dedicated to helping people unlock their full potential by restoring their hearing.
Our team is passionate about delivering exceptional customer experiences through our network of hearing stores equipped with the latest technology and expert staff.
We offer career pathways for employees to grow and develop in the pathway of their choice.
* Engage with customers via phone email and in-person interactions providing tailored product information and answering inquiries.
* Schedule appointments for hearing assessments and consultations with our expert audiologists.
* Guide customers through our innovative range of hearing devices and accessories.
* Resolve concerns efficiently to ensure every interaction leaves a positive impression.
* Contribute to marketing efforts to promote our clinic and its services.
* Perform minor hearing aid repairs training provided.
What We're Looking For:
* Experience in delivering customer service in retail or allied health environments.
* Good computer literacy and ability to navigate software programs.
* Attention to detail with solid administrative background and collaborative spirit.
* A positive team-oriented attitude with ability to work independently when needed.