TechTidy Consulting is a leading provider of innovative technology solutions, helping our clients achieve their digital transformation goals. With a team of skilled professionals, we pride ourselves on delivering tailored solutions and exceptional service. Our culture is built on collaboration, integrity, and a passion for technology.
About the Role
As a Senior Service Technician at TechTidy Consulting, you will be responsible for providing expert technical support and IT solutions to our valued clients. This full-time position is based in East Brisbane, QLD. In this pivotal role, you will be the go-to person for resolving complex IT issues and ensuring our clients' technology needs are met efficiently and effectively.
What You'll Be Doing
Respond to and resolve a wide range of IT support requests from clients in a timely manner
Diagnose and troubleshoot hardware and software problems, providing solutions and recommendations
Perform maintenance, configuration and upgrades on client systems and networks
Provide training and guidance to clients on the use of technology
Collaborate with the wider IT team to identify and implement improvements to service delivery
Maintain accurate documentation and records of all support activities
Escalate and coordinate complex issues with the appropriate specialists
What We're Looking For
5+ Years of MSP Experience Experience as an IT Service Technician or in a similar role
Extensive knowledge of hardware, software, and networking technologies
Strong problem-solving and analytical skills with the ability to think critically
Excellent communication and interpersonal skills to effectively liaise with clients
A passion for staying up-to-date with the latest IT trends and technologies
Ability to work independently and as part of a collaborative team
Relevant certifications or qualifications in IT support or computer science
What We Offer
At TechTidy Consulting, we believe in creating a workplace where you can thrive both personally and professionally. Here's what you can expect when you join our team:
A collaborative culture: We value respect, inclusivity, and open communication, creating a team environment where everyone contributes to shared success.
Recognition for your efforts: From shout-outs in team meetings to celebrating milestones, we make sure your contributions never go unnoticed.
Clear growth pathways: We're committed to your development, offering training and professional opportunities that help you achieve your career goals.
Tech perks: Enjoy discounts on TechTidy products and services to keep your personal and professional tech up to date.
Support for your well-being: Prioritising work-life balance through wellness initiatives, early knock-offs when goals are met, and unwinding with team beers to celebrate achievements.
Team spirit: Regular team-building activities and social events to connect, unwind, and celebrate our successes together.
Birthday leave: Take a paid day off to celebrate your birthday, or choose a long weekend by taking the Friday or Monday closest to it.
If you're ready to take the next step in your IT support career, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service technician? Do you have technical support experience? Do you have a current Australian driver's licence?
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