Posted on: Jan 28, 2026
Location: Australia, USA (Fully Remote)
Position: Senior Accountant – Lead Visory's service delivery engine, driving flawless bookkeeping and payroll execution.
About Visory
Visory empowers SMEs by connecting them with experts to supercharge their back office. It is a digital‐first finance solution that blends people and technology, including a proprietary AI agent Delphi, to deliver scalable financial services.
What You'll Be Doing
Workflow Management
* Manage allocation of workflows across your team, balancing capacity, skill, and deadlines.
* Monitor daily workflows and ensure every step meets its SLA.
* Identify at‐risk tasks early; re‐allocate or elevate to keep work on track.
* Communicate ad‐hoc workflow changes and scope shifts to your team.
* Keep workflows up‐to‐date so they accurately reflect the scope, frequency, and deliverables for each customer.
Quality Ownership
* Own the technical accuracy and compliance of all work produced under your team.
* Review key workflow milestones and submissions.
* Track error rates, run root‐cause analysis, and feed insights to Product & Quality teams.
Technical Support & Escalations
* Act as first point of contact for technical questions on bookkeeping, payroll, or platform nuances.
* Support Business Performance Partners with complex customer‐facing technical issues—join calls when needed.
* Investigate significant errors; craft remediation plans and confirm fixes.
People Leadership
* Lead, coach, and develop a team of Bookkeepers and Payroll Officers.
* Run regular 1:1s, feedback loops, and performance reviews.
* Build clear career pathways and foster a customer‐centric mindset.
* Manage Expert performance; address under‐performance promptly.
Documentation & Process Governance
* Ensure Experts keep customer documentation, manuals, and process notes current.
* Champion consistent process adherence and version control across the team.
We're Looking For Someone Who Has
* Operational Finance Experience (Finance Manager, Financial Controller, Bookkeeping Manager, etc.) or Public Practice managing end‐to‐end accounting operations (CA or CPA qualification is a nice to have).
* Deep technical expertise in bookkeeping, payroll compliance, and accounting controls, with confidence to review, problem‐solve, and mentor others on complex issues.
* Proven leadership experience, capable of coaching and managing performance across bookkeeping, payroll, or outsourced finance teams.
* Fluency in cloud accounting systems like Xero, QBO, MYOB, and integrated tools such as KeyPay, Dext, and ApprovalMax; skilled at troubleshooting and workflow optimisation.
* A process improvement mindset—driven by data, automation, and continuous improvement to enhance accuracy, tighten SLAs, and standardise documentation.
Why You Would Join Us
* A real problem to solve: Bookkeeping and payroll are complex spaces with significant upside.
* Ownership and autonomy: You will own problems end to end.
* Build, not just maintain: You'll help shape our product and ways of operating.
* Career growth in a high‐bar team: You'll work with people who focus on continuous improvement.
* Meaningful impact: Your work directly benefits SMEs.
* No two days the same: You'll work across different problems, customers, and teams.
Our Culture
We Hire People Who Are
* Gritty
* Humble
* Optimistic
* Curious
A Few Things That Matter To Us
* Flock to problems: We run toward issues, not away from them.
* Give energy: We aim to be the people others want in the space.
* Think customer: We start with the business owner and work backwards.
* Step into the arena: We value ownership, agency, and accountability.
Interview Process
* Recruiter screen – Short intro with our Talent team.
* Hiring manager interview – Deeper dive into your experience and how you work.
* Technical interview / case – Role‐specific discussion or exercise.
* Motivations & values interview – Conversation with cross‐functional team members.
We may include an informal coffee chat before we dive into the formal process. We also complete reference checks during the process before making an offer.
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