Meet the Team
Join a team of incredibly passionate and accomplished professionals, with a culture of collaboration! In a matrixed environment you will work many cross-functional teams including:
* Webex Collaboration leadership
* Cisco Global CX Business Unit leadership and product management
* Collaboration Product Sales Specialists and Solution Architects
* Cisco Account Management Teams and executive stakeholders
* Channel Partners
Your Impact
As an experienced, enterprise-focused Strategic Growth and Alliances individual, you will play a critical role in driving Cisco's growth and market share in the APJC region. Your efforts will directly contribute to delivering transformative results for our customers and positioning Cisco as a leader in AI-powered customer experience solutions.
This role requires an experienced strategist and communicator, capable of working across cultures and functions to bring clarity, structure and impact to the business, cultivating new enterprise opportunities, with a focus on building a strong, sustainable pipeline for high-value, strategic deals, both within Cisco’s largest installed customers and strategic prospective customers.
The ideal candidate will have a deep understanding of the CX technology ecosystem across Asia Pacific, strong C-suite relationship-building skills, and a proven ability to navigate complex, consultative sales cycles. This is a future-focused role, ideal for a commercial leader who’s skilled at shaping opportunities early, influencing buying decisions, and positioning transformative solutions for our largest clients.
Key Responsibilities
* Thought Leadership : Represent Cisco in strategic customer engagements, distilling global messaging into narratives that resonate with APJC markets, delivering keynotes, hosting roundtables, and evangelizing Cisco's innovations in AI-driven customer experience, including proactive engagement, AI agents, and human-agent collaboration.
* Customer Engagement : Partner with strategic customers to co-develop long-term transformation plans, provide executive-level support, and offer insights on market trends and solution opportunities.
* Alliance Relationships: Form and drive strategic partnerships with third-party adjacent solution providers in the Customer Experience (CX) space, including leading CRM vendors such as Salesforce (SFDC) and ServiceNow.
* Market Differentiation : Position Cisco as a leader in CX by aligning with best-in-class third-party solutions, enabling innovative offerings and driving customer success.
* Strategic Leadership : Collaborate with the APJC Director for Webex CX Solutions and the leadership team to shape and execute growth strategies for Cisco's Webex Customer Experience portfolio across APJC, specifically newly launched CCaaS markets for Cisco Webex CX where customer growth is to be accelerated.
Minimum Qualifications:
* A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space.
* Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
* Credibility and depth in the CX domain, ideally with regional experience across APJC.
* Proven experience in business development, strategy, or sales leadership roles, preferably within the technology or customer experience sectors.
* Expertise in developing and executing go-to-market strategies and driving measurable business outcomes.
* You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike.
Preferred Qualifications:
* Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.
* Strong collaboration skills with the ability to work across cultures and functions.
* A passion for innovation and a deep understanding of AI-powered customer experience solutions.
* Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.
* Ability to influence and lead within a matrixed organizational model.
* Self-starter with a proactive approach to driving results.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all.