ICT Support Specialist
We are seeking a highly skilled ICT support specialist to provide technical assistance at a secondary school located in Plainland.
The successful applicant will work closely with students, teachers and staff to deliver high-quality technology services. Key responsibilities include:
* Providing expert technical support and assistance to users resolving hardware and software issues, upgrades and answering technical queries.
* Managing user accounts, permissions, and access rights ensuring compliance with security policies and procedures.
* Installing and maintaining educational delivery systems in accordance with school standards and policies.
* Setting up technology requirements such as audio-visual equipment for classrooms and other events.
* Providing support on the selection procurement and installation of new ICT hardware and software including audio-visual.
* Coordinating warranty repair requirements with suppliers laptops devices and other equipment.
* Coordinating ICT asset management including the registration and disposal of ICT hardware and software.
* Assisting with training staff and developing procedures on ICT best practices security protocols and proper use of technology tools and resources.
* Maintaining and recommending improvements to the ICT network infrastructure and information databases.
To be considered you should demonstrate a strong background in ICT systems and networks together with
* A qualification in Information and Communication Technology or related field preferred but not essential.
* Industry certifications and/or experience administering and supporting end-user ICT systems hardware and software.
* Strong problem-solving and analytical skills with a proven ability to diagnose and resolve ICT issues efficiently.
* Well-developed communication and interpersonal skills with the capacity to convey technical concepts to non-technical users.
* Highly self-motivated and well-organised approach to work.
* Availability for rostering between 7:30am and 3:36pm Monday to Friday.
* Eligibility to obtain Working with Children Suitability Card Blue Card.