Job Title:
Digital Service Representative Traineeship
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About the Role:
You will complete a Certificate III Business - Customer Engagement qualification over 12 months through formal training and practical experience. This comprehensive program is designed to equip you with the skills and knowledge needed to excel in a customer-facing role.
* Deliver services efficiently, accurately and consistently, aligning with Service NSW's vision, mission and values.
* Perform administrative tasks to support service delivery as required.
* Assist customers in using relevant technology for online transactions.
* Effectively manage records, information and knowledge management functions and systems.
* Refer customers to appropriate channels of service by understanding policies and procedures.
Key Responsibilities:
1. Provide exceptional customer service in a timely and efficient manner.
2. Undertake administrative work to support service delivery.
3. Persuade, assist and educate customers to use online technologies.
4. Utilize records, information and knowledge management functions and systems effectively.
5. Refer customers to suitable service channels based on policy understanding.
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Why this Role Matters:
This role offers a unique opportunity to develop valuable skills and contribute to delivering exceptional customer experiences. By joining our team, you will be part of an organization that values innovation, customer satisfaction and teamwork.