We are seeking a talented individual to join our Operations and Technology team at Mercer. This role is available in either Melbourne or Sydney. It is a hybrid position with a requirement to work in the office at least three days per week.
As an Application Support Analyst, you will provide high-quality support to the Operations business across the Pacific Region, enabling the delivery of administration services to Operations clients. You will be part of a dynamic team responsible for system configuration, application maintenance, and resolving technical issues while collaborating closely with various functional teams.
Responsibilities
* o:Manage activities to investigate, triage, diagnose, and resolve complex application issues, working with internal and occasional external clients, IT departments, and supplier
* s.Provide best practice communications, guidance, and support to users until tickets are resolve
* d.Conduct scope and solutions analysis for project-related activities and provide application management including monitoring, installation, configuration, and administratio
* n.Initiate post-incident/implementation reviews and own remedial activities through to completio
* n.Support and manage key business‐critical applications, ensuring monitoring, reporting service issues, and proposing improvement
* s.Collaborate with business units, Service Desk, and infrastructure teams to deliver high service levels and adhere to support and change management processe
* s.Provide support during core hours and on‐call support for business‐critical applications during non‐core hours, public holidays, and weekends as neede
* d.Work with project teams to ensure successful and timely implementation of technology projects with minimal production impac
Qualifications
* ve:3+ years of Level 2/Level 3 application technical support experience with strong analytical, troubleshooting, and problem-solving skil
* ls.Excellent interpersonal and communication skills, with good organizational and planning abiliti
* es.Sound knowledge of superannuation administration processes and experience in application setup, configuration, deployment, and suppo
* rt.General knowledge of networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls, VDI, and related technologies such as DNS, Firewall, SSL, SQL scripting, Unix application deployments, and identity/access manageme
What makes you stand
* out:Experience with SQL queries/scripting (Oracle, PL SQL, SQL Server), asp.net, ODBC, JDBC, and Unix/Linux environments (Jboss6, EAP, I
* IS).Strong self‐motivation, client focus, and professionalism with the ability to work independently and use your own initiat
* ive.Flexible work approach, including willingness to provide on‐call support and work during weekends or public holidays when requi
* team:We help you be your best through professional development opportunities, interesting work and supportive lea
* ders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communi
* ties.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-b
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