Customer Service Officer – Casual
Employer: Cleanaway Waste Management
Location: Dandenong South, Victoria, Australia
About Cleanaway
Cleanaway is Australia’s largest waste management company, transforming waste into resources and renewable energy. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised as the most innovative and sustainable waste management company. We provide essential services to millions of customers and communities nationally.
Opportunity
The Customer Service Officer is responsible for delivering exceptional customer service to both internal and external stakeholders. The role is accountable for responding promptly, positively and professionally to all customer enquiries, determining the most effective course of action, and ensuring timely and accurate resolution to meet customer requirements.
Key Responsibilities
- Respond to customer queries in a professional and proactive manner, ensuring issues are investigated and actioned appropriately.
- Prioritise and delegate corrective actions to operational personnel, ensuring completion within agreed timeframes.
- Communicate openly and effectively with internal departments to meet customer needs.
- Identify opportunities to add value to the customer experience through the provision of additional products and services.
- Act as the first point of contact for all internal and external customers, operational personnel, and other departments.
- Ensure accurate data entry of customer information, work requests, and daily runs or work schedules to support weekly reporting and achieve error‑free run sheet distribution.
- Ensure compliance with all company customer service policies and procedures.
- Maintain accurate filing and archiving of documentation related to customer and service records.
- Conduct all activities in line with departmental budgets and company financial procedures.
About You
- Moderate experience working in a customer service team or office environment.
- Experience engaging with a diverse range of stakeholders.
- Effective verbal, written and interpersonal communication skills.
- Strong organisational and time‑management abilities.
- High‑level data entry accuracy with valuable literacy and numeracy skills.
- Intermediate proficiency in Microsoft Office Suite.
Benefits & Why Join Cleanaway
- Hybrid flexibility to suit employees’ needs.
- Supportive and safe work environment.
- Employee share programme, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
Application Process
All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us at.
Applications close: 14 Nov 2025 AUS Eastern Daylight Time
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