The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring, and fighting financial crime. This role forms the first line of defence for financial crime related risks such as anti‑money laundering, sanctions, KYC, and customer due diligence.
What's the role?
As Manager, Service Delivery, you will ensure the effective management of major incidents, smooth execution of assurance and audit processes, and the preparation and delivery of risk papers to senior leadership. You will work closely with teams across the organisation to uphold governance standards, identify and mitigate risks, and manage incidents in a structured, transparent, and accountable manner.
Key to the success of the role will be your ability to assess relevant data, produce clear reports, and communicate effectively with senior stakeholders. You will also contribute to the continuous improvement of governance processes, recommending and driving enhancements where necessary to maintain the highest standards of service and compliance.
This is a permanent full‑time role, ideally based in Parramatta, but we're open to considering applicants based in Adelaide or Melbourne.
What do I need?
* Minimum of 4 years' experience in financial crime surveillance, compliance, or governance.
* Experience in writing risk papers for senior committees.
* Experience in managing Major Incidents.
* Experience with AML/CTF regulations and financial crime surveillance frameworks.
* Proven track record in overseeing and coordinating second‑line and third‑line assurance reviews in relation to financial crime surveillance and monitoring systems.
* Knowledge of SMR governance processes, including escalation, reporting, and documentation requirements for suspicious matters.
* Knowledge and application of compliance and legislative requirements.
* Understanding and application of the principles of risk management.
* Ability to work autonomously while demonstrating strong interpersonal skills and a continuous improvement mindset.
* Bachelor's degree in business, law, finance, risk management, or a related field desired but not mandatory.
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates.
* Flexible work arrangements to help you achieve a greater work/life balance, and various leave options including Culture, Lifestyle, and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to give back to the community through volunteering initiatives.
* Broad group‑wide exposure in a highly visible function, enabling you to showcase your breadth of FC expertise and collaborate as a small team two days a week in office.
To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians, and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
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