Medical Receptionist
We are seeking a Full Time Medical Receptionist to work across our clinics, delivering exceptional customer service and supporting the team in achieving high standards of care.
Job Description:
* Answering calls and being the friendly, professional voice that patients and referrers hear.
* Scheduling appointments using our state-of-the-art RIS system.
* Maximising efficiency by managing appointments and ensuring smooth clinic operations.
* Referring patients to specialists and handling multi-disciplinary team referrals.
* Communicating with patients and providing clear information about preparation, costing estimates, and other requirements.
Required Skills and Qualifications:
1. Customer Focus: Experience in a customer-facing role is a plus.
2. Willingness to Learn: Ready to dive into medical imaging terminology.
3. Tech Savvy: Advanced computer and keyboard skills are a must.
4. Service Excellence: Deliver exceptional customer service every time.
5. People Skills: Show care, compassion, and empathy to our patients.
6. Problem-Solving: Optimise appointment slots with your analytical skills.
7. Time Management: Stay organised and meet team KPI's.
8. Positive Attitude: A