Are you a people person with a passion for delivering exceptional customer experiences?
We're looking for a skilled Guest Services Agent to join our team, where you'll have the opportunity to make a real difference in the lives of our guests.
Key Responsibilities:
* Provide warm and welcoming service to guests upon arrival and departure
* Process transactions efficiently and effectively
* Anticipate and meet the needs of guests, ensuring their stay is nothing short of memorable
* Stay up-to-date on local events and activities to provide personalized recommendations to guests
* Collaborate with colleagues to ensure seamless guest experiences
Requirements:
* 1 year experience in a front office or guest services role
* Qualifications in hotel management or hospitality-related field preferred
* Excellent communication and interpersonal skills
* Fluent in local language; additional language skills a plus
* Ability to work in a fast-paced environment and adapt to changing situations
* Flexibility to work a rotating roster, including nights, weekends, and public holidays
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* A supportive and inclusive work environment
About Us:
We are a leading hotel brand committed to providing exceptional experiences for our guests. Our team is passionate about delivering world-class service and creating unforgettable memories.
Join Our Team:
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we want to hear from you!