Job Title: Field Services Technician 3
The role of a Field Services Technician 3 involves providing front-line technical support for Automated Ticketing Systems and ensuring the prompt resolution of maintenance issues throughout the network.
This position typically operates under general supervision, requiring effective communication and problem-solving skills.
Key Responsibilities:
* Interact effectively with internal and external stakeholders
* Perform technical tasks involving remedial and preventative maintenance on various customer equipment and assets
* Apply specialized knowledge to solve complex technical problems
* Diagnose and isolate faults using diagnostic systems
* Resolve critical failure situations
* Report potential non-conformities or issues to supervisors
* Follow instructions relating to work assignments
* Ensure high-quality work performance
* Maintain service records in accordance with procedures
* Address customer technical inquiries
* Optimize productivity by efficient use of time and materials
* Install and upgrade new systems
* Suggest improvements to methods and procedures to meet quality policy objectives
Requirements:
Minimum Job Requirements:
Basic Electronics Training
Essential:
General WH&S Induction Card
Rail Induction Worker (RIW) Card for fixed asset workers only
Drivers' License