Position Title: Moneycare Financial Counsellor (Problem Gambling)
Classification: SCHADS – Level 5 Accredited / Level 4 Diploma
Location: Sunshine Coast, Maroochydore
Hours: 30.4 hours a week – Site based, possibly covering multiple sites in the area
Why this role matters
Moneycare is The Salvation Army's national financial counselling and financial capability program that seeks to alleviate hardship and build long‑term resilience. The Salvos understands that everyone's financial situation is different. Our evidence‑based methods are professional, caring and have a holistic impact on the lives of those who come to us seeking assistance.
The Role
* Deliver a holistic financial counselling and advocacy service to individuals experiencing financial hardship or crisis, recognising how broader life circumstances may affect financial wellbeing. This includes considering each client's personal situation, financial history, and financial behaviours.
* Facilitate group‑based community education sessions (financial literacy/capability), in consultation with the Moneycare Manager, to help individuals build long‑term financial capability, improve money management skills, and make informed financial decisions.
How you will make an impact
* Conduct regular client counselling sessions and community education programs at rates determined by the Moneycare Manager.
* Review open cases regularly and finalise them promptly upon completion.
* Provide accurate information and take appropriate actions that lead to positive client outcomes, as reflected in data and client feedback. A target of over 90% positive feedback indicates improved client capability.
* Build and maintain strong working relationships with community organisations, government agencies, and financial institutions.
* Demonstrate thorough knowledge of, and adherence to, all relevant legislation, regulatory requirements, and Moneycare policies and procedures.
What you will bring
* Accreditation as a Financial Counsellor.
* Diploma of Community Services (Financial Counselling).
* Financial Counselling Queensland (FCQ) membership or eligibility to apply.
* Problem Gambling skill set or willingness to undertake this training from commencement.
* Strong money‑management and negotiation skills.
* At least 12 months of experience in a relevant field.
* Desirable: Degree qualifications or substantial experience in welfare, finance, community services, psychology, or business.
* Experience working within a counselling framework (highly regarded).
* A current Driver's Licence.
* A current Working with Children Check (Blue Card).
What we offer
* Salary packaging up to $15,900 tax‑free + $2,650 meal‑entertainment benefit.
* Generous paid parental leave for primary (12 weeks) and secondary carers, a Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programmes or activities.
* Access to EAP and health & wellness initiatives including a Fitness Passport.
* Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency.
* Rewarding and fulfilling purpose‑driven careers that have positive and sustainable social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief that drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there, providing support, safety, community and opportunity.
How to apply
If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing how you meet the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child‑safe organisation and is committed to protecting children and young people from harm. All child‑facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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