Senior Product Owner
Grade: Clerk Grade 9/10
Employment Type: Full-time, temporary for 12 months.
Location: Parramatta
This role sits within the Fair Trading Digital Products Team 1 within Strategy, Policy & Delivery Branch.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that's transforming how regulation works —
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centred, evidence-driven, and proudly focused on public value.
About the Team
We currently have an exciting opportunity for a Senior Product Owner to manage and support the Salesforce Applications within Fair Trading.
NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW and is an operating division of the Department of Customer Service (DCS).
The Fair Trading Digital Products Team (1) is part of a broader Digital directorate, which works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers. The Digital Directorate leads Fair Trading's digital and data transformation, prioritising innovation and the development of in-house digital capabilities in alignment with NSW Government objectives.
Fair Trading Digital Products Team 1 supports building digital solutions and maintaining systems & applications to support NSW Fair Trading services and programs and the people of NSW. In addition, we provide enablement functions to support the delivery of day-to-day operations, the Fair-Trading strategy, and the NSW election commitments.
About the role
The Senior Product Owner plays a key role in translating business needs into technical solutions. You will work closely with the business to understand services, processes and information needs to help guide the development of business improvements and successful project delivery.
The ideal candidate for this role will be a proactive team player who enjoys converting business requirements into solutions to improve business processes and customer experience. They will have excellent relationship management skills providing stakeholders with accurate advice about technical issues and solutions.
Your responsibilities will include:
- Demonstrated experience working with Salesforce within Fair Trading.
- Have strong business knowledge and the technical/financial capacity to develop a complex remediation business case across several Salesforce applications
- Have exceptional stakeholder management and communication skills, being able to clearly explain complex concepts to a variety of audiences.
- Be flexible and adaptable, responding quickly when situations and priorities change, providing guidance under pressure.
- Have previous experience in project management or business analyst roles and be able to identify resource needs and ensure goals are achieved within budget and deadlines.
- ITIL knowledge and accreditation would be seen as advantageous for this position.
About you
- Proven experience owning and delivering digital products end‐to‐end, from strategy and discovery through to delivery and continuous improvement
- Strong customer‐centred mindset, using insights, data and research to shape product roadmaps and priorities
- Confident stakeholder manager, able to influence, negotiate and align diverse groups across business, technical and delivery teams
- Experienced working in agile environments, writing clear user stories, acceptance criteria and success metrics
- Comfortable navigating ambiguity, managing competing priorities and driving outcomes in complex environments
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 6th May, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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