Client Services Leadership Role
This role is a great opportunity to lead client delivery operations and drive exceptional outcomes across HubSpot implementation and ongoing support.
* The ideal candidate will have experience in leading teams, managing multiple projects, and engaging in detailed work when necessary.
* Possess deep knowledge of HubSpot and be adept at understanding business processes and operational bottlenecks.
This role involves overseeing client success, managing internal delivery capacity, and driving continuous improvement. The successful candidate will also have the ability to build scalable systems and improve client experiences.
Key Responsibilities:
Strategy & Client Success
* Lead the Client Services team to deliver high-quality projects on time and within budget for HubSpot implementation for B2B and B2C clients.
* Act as a senior escalation point for client issues, driving retention and satisfaction.
* Collaborate with the Managing Director and Senior Solution Consultant to develop and evolve service offerings.
* Lead project meetings and manage client deliverables.
* Lead QBRs and other strategic conversations.
HubSpot Solution Scoping
* Conduct discovery sessions to understand clients' sales, marketing, and service challenges.
* Translate business processes into HubSpot system requirements, including CRM architecture, custom objects, workflows and automations, lifecycle stages, reporting and dashboards, sales pipeline and deal configuration, AI pathway.
* Collaborate with the Senior Solution Consultant to scope and document delivery plans.
* Stay current with HubSpot product updates and recommend best-fit configurations.
Team & Delivery Management
* Manage resourcing and delivery capacity across client projects.
* Implement and optimize internal workflows, project management systems, and SOPs, suggesting new ways to scale and use AI to increase speed and efficiency.
* Oversee team leads or specialists across CRM and automation.
* Drive team performance and professional development.
* Collaborate with the Growth Consulting team on any projects that overlap.
Commercial & Operational Oversight
* Contribute in collaboration with the Managing Director to pricing, packaging, and proposal development.
* Monitor project profitability and delivery efficiency.
* Track and report on client health, team utilization, and delivery metrics.
* Run internal NPS program.
You'll Excel in This Role If You:
* Have 5–10+ years in a digital agency, SaaS, or marketing/tech client management role.
* Possess deep knowledge of HubSpot (ideally across all Hubs).
* Are adept at understanding business processes and operational bottlenecks.
* Have led a team, managed multiple projects, and engaged in detailed work when necessary.
* Have a base knowledge of integrations and system architecture.
* Enjoy improving systems, processes, and client experiences.
* Strong commercial acumen and experience in a client-facing leadership role.
Bonus Skills (Nice to Have)
* HubSpot certifications (Solutions Partner credentials are a plus).
* Project Management and/or Business Analysis qualifications.
This is an excellent opportunity for a sharp, commercially-minded leader who is just as comfortable in a strategic client meeting as they are digging into a workflow build or resourcing plan. You will thrive here if you genuinely care about client outcomes, love building scalable systems, and lead with empathy and clarity.
Personal Attributes
* Strategic & Commercially Savvy – You see the bigger picture and understand how to deliver value for both the client and the business.
* Client-Centric, with Healthy Boundaries – You're great with people but know how to manage scope, push back constructively, and lead the relationship.
* Process-Driven – You love structure and can build (and improve) systems that make the delivery engine run smoothly.
* Mentor & Motivator – You bring people with you. You lead by example, coach junior staff, and foster a culture of high standards without burnout.
* Adaptable & Curious – You embrace change, keep up with HubSpot and marketing trends, and are always looking to learn and improve.
* Clear Communicator – Whether it's running a client workshop or writing an internal update, you know how to get to the point and keep people aligned.
Cultural Fit
* Team First – You collaborate openly, celebrate wins together, and never throw others under the bus.
* Bias for Action – You get things done. You don't wait to be told, you lean in and lead.
* Owner Mentality – You treat our success like your own. You're solutions-focused and proactively make things better.
* Driven by Impact – You want to do meaningful work that helps clients grow and sets the bar higher for our industry.
We are a growth firm that works with B2B clients who are looking to substantially increase their growth. We exist to help others do what we've actually achieved ourselves - building a high growth scalable business. We are driven by the challenge to nail the tactics that work, quickly, then turn the dial up.