Job Title: Senior Desktop Support Officer
As a senior desktop support officer, you will be responsible for delivering high-quality, secure services for desktop and laptop computers, including mobile devices.
Key Responsibilities:
* Support End Users: Provide advice and resolution to requests from end users for service or support. Work collaboratively with the Service Desk to ensure a seamless service to users. Develop self-service and self-help guides and assistance for users as relevant.
* Build and Design: Build and design of the desktop standard operating environment and manage patching/upgrades. Ensure appropriate documentation is updated and maintained.
* Install and Configure: Install, fine-tune, and distribute application software. Provide solutions to business problems, including analysis and resolution.
* Evaluate New Technology: Evaluate new technology or other proposed or possible changes to applications or hardware and provide advice and recommendations in relation to risks and benefits of the technology.
Requirements:
* Experience in the provision and support of desktop hardware, software, and peripherals.
* Demonstrated knowledge of current end-user devices and technology required to undertake modern policing activities.
* Ability to adapt to new and changing technology and understand and apply new technology concepts.
* Knowledge of Government procurement practices and practical experience undertaking procurement activities.
* Understanding and practical experience working in a SDLC and ITIL environment.
Special Conditions:
* The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
* The incumbent may be assigned to other duties at this remuneration level or equivalent.
* Some out-of-hours work and intra/interstate travel may be required.
Benefits:
* ASO5 - $85,790 - $95,413 per annum.
How to Apply:
1. Submit an online application.
2. Attach a covering letter addressing the essential minimum requirements of the role.
3. Include a current resume and the contact information of three referees, including your current line manager.
South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.