**Front Desk Management**:
About IIE:
First Choice Education Pty Ltd T/A International Institute of Education (IIE), RTO No: 45150 and CRICOS: 03838G, is a Registered Training Organisation located in Parramatta, NSW. IIE operates under the VET Quality Framework, regulated by the Australian Skills Quality Authority (ASQA). We offer courses in Early Childhood Education and Care, Accounting, Business, Information Technology, Hospitality, Community Service, Ageing Support, Disability, and Mental Health. We are committed to providing high-quality education and maintaining compliance with the Education Services for Overseas Students Act 2000 (ESOS Act 2000) and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018).
Job Summary:
The Receptionist is the first point of contact for students, visitors, and staff at the International Institute of Education. This role requires excellent communication skills, the ability to handle a variety of administrative tasks, and a strong understanding of the international education sector. The Receptionist will ensure that all visitors receive a warm welcome and that the reception area runs smoothly and efficiently.
Key Responsibilities:
- Greet and welcome visitors, students, and staff in a professional and friendly manner.
- Answer and direct phone calls to appropriate departments.
- Handle inquiries and provide accurate information about the institution and its courses.
- Manage the reception area to ensure it is tidy and presentable.
**Administrative Support**:
- Perform data entry and maintain accurate records.
- Assist with the preparation of reports and other documentation.
- Manage incoming and outgoing mail and deliveries.
- Coordinate appointments and meetings as needed.
**Communication**:
- Maintain professional communication with students, staff, and external parties.
- Assist in disseminating information to students and staff through various communication channels.
- Escalate calls and information to the appropriate personnel when necessary.
**Technical Skills**:
- Utilize computer systems effectively, including both Windows and Mac operating systems.
- Use office software (e.g., Microsoft Office Suite) for data entry, reporting, and communication tasks.
- Operate office equipment such as printers, scanners, and copiers.
Qualifications and Skills:
**Education and Experience**:
- Previous experience in a reception or administrative role, preferably in the education sector.
- Familiarity with the international education sector and regulatory frameworks (e.g., ESOS Act 2000, National Code 2018) is highly desirable.
**Technical Skills**:
- Proficient in using Windows and Mac operating systems.
- Strong computer skills, including experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
**Communication Skills**:
- Excellent verbal and written communication skills in English.
- Professional demeanor and the ability to interact positively with diverse individuals.
**Organizational Skills**:
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and reporting.
**Interpersonal Skills**:
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive attitude.
**Benefits**:
- Competitive salary commensurate with experience.
- Opportunity to work in a dynamic and multicultural environment.
- Professional development opportunities.
- Supportive and collaborative team culture.
Application Process:
Pay: $49,218.34 - $60,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Reception/Administration: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person