We are seeking an experienced customer service professional to deliver exceptional service to our clients and oversee the front desk team.
The Role
This key leadership position involves managing overdue accounts, cancellations, and enquiries, meeting business objectives. The ideal candidate will have 3+ years of customer service supervisory experience with excellent communication skills, financial acumen, and a natural drive to achieve individual targets and team goals.
Key Responsibilities:
* Manage overdue accounts, cancellations and enquiries, meeting business objectives.
* Supervise the Front Desk team, providing training and ongoing support for new employees.
* Rostering of Front Desk team, working with management to ensure adequate staff are working at critical times to provide exceptional customer service.
* Working with the Front Desk team to meet and exceed customer service targets and other KPIs.
* Answering calls, handling queries and managing complaints.
* Utilising computer systems to look up client details, create access key tags, process purchases and assist clients with booking classes.
About You:
* Financially driven with natural drive to achieve individual targets and team goals.
* Experience in a KPI driven environment.
* Ability to build rapport with people from varied walks of life and a desire to help people succeed in their goals.
* Outstanding communication abilities - able to listen, understand, empathise and influence others.
* Customer-focused with a desire to achieve exceptional customer outcomes.
* A "can do" attitude with a thirst for learning and ambition for growth.
* A passion for health and fitness and eagerness to work in the industry.
* Be reliable, proactive, punctual, professional and well-presented.
* Show initiative, be highly motivated and an adaptable team player with the ability to multitask.
* Computer literacy and ability to learn new systems.
* Communicate and uphold policies and procedures of the business to clients and staff.
* Hold current First Aid and CPR Certificates (or willing to attain).
* Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).
* Have Australian working rights.