What sets our organisation apart is its commitment to fostering an outstanding workplace culture that allows individuals to thrive and succeed. As a key member of our team, you will play a vital role in delivering exceptional guest experiences.
Job Description
The primary objective of this position is to provide warm and welcoming interactions with guests from the moment they arrive until they depart. This includes ensuring smooth check-ins and check-outs, as well as offering insights on local attractions and eateries.
Key Responsibilities
* Guest Interaction
* Provide clear and courteous communication across various channels including in-person phone and email.
* Maintain accurate processing of guest reservations updates and special requests using property management systems.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance and personalised recommendations.
We are seeking a motivated Guest Service Agent who excels at providing excellent customer service. If you have a proven background in delivering high-quality service within a hotel or hospitality environment, we encourage you to apply now.