Senior Retail Operations Manager
This is a unique opportunity to lead the launch and daily operations of our flagship store at the Sydney Fish Market.
* Shaping systems and leading a passionate team
* Delivering a standout customer experience in a high-traffic location
About Our Store
* We are a creative, community-focused flower business
* Growing and sharing seasonal, fresh-picked blooms direct from our farm to customers
Key Responsibilities:
* Pre-Launch: Contributing to store setup, systems, team onboarding, and stock preparation ahead of the grand opening
* Retail Operations: Overseeing day-to-day store operations including merchandising, opening/closing, and maintaining store presentation
* Team Leadership: Managing, rostering, training, and supporting a small team to deliver exceptional service
* Inventory & Admin: Monitoring stock levels, liaising with suppliers, coordinating ordering, and handling basic reporting, budgets, and scheduling
* Customer Experience: Leading by example in providing welcoming, knowledgeable, and efficient service
* Teamwork: Pitching in to support the wider team, including flower market logistics on weekends when needed
Requirements:
* Minimum 3 years' experience in a retail management or assistant manager role
* Experience supervising staff, managing rosters, and overseeing retail floor operations
* Strong organisation and administrative ability
* Confidence in stock control and POS/inventory systems
* Availability across key trading days (Wed-Sun), including weekends