Our Business
At TasWater, you're not just taking on a job, you're helping deliver long lasting social, environmental, and economic benefits for Tasmania.
With a workforce of around 920, we support the everyday life of over 460,000 customers by providing reliable water and sewerage services across the state.
We're looking ahead with ambition. Guided by our vision to unlock water's full potential, we're focused on serving our customers and communities, supporting our people, strengthening partnerships, caring for the environment, and building a sustainable water future for Tasmania.
Across the next five years, we will invest $1.9 billion to ensure safe and secure water for a growing population, while progressing towards net zero carbon emissions and reducing waste. Learn more on our website or through our YouTube channel.
Visit our website or YouTube channel to learn more.
The Role
The role of the Operations Systems and Performance Manager is to develop and manage field work processes and systems, ensuring the efficient delivery of work and performance across the Division. This role will also oversee the Operations Performance Management Reporting Framework and management operation system reports. Interfacing with operations and understanding their needs, key responsibilities are:
* Liaise with Managers and Co-ordinators of accountable functions responsible for or likely to impact delivery of water and wastewater services.
* Create and oversee efficient processes and data collection for field operations to ensure tasks are completed effectively and in line with organisational goals.
* Review and analyse reports generated by management operation systems to identify areas for improvement and ensure operational efficiency.
* Continuously evaluate and refine systems to streamline operations and improve overall performance, addressing any issues that may arise in day-to-day operations.
For a full copy of the position description, please click HERE
What we're looking for
Proven background in managing operational processes and performance systems. The ability to manage performance reporting frameworks with communication and digital experience with a technical background.
* Degree qualification in a relevant discipline such as Management, Engineering, Business or equivalent level of competence.
* Significant experience influencing stakeholders responsible for works management systems and/or performance frameworks to deliver operational or customer outcomes.
* High level of communication skills and the ability to build strong relationships.
* Proven experience in managing operations and performance systems.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team.
The Details
This role can be based in either Hobart, Launceston, or Devonport and attracts a salary of $152,924 - $169,915 (inclusive of superannuation), negotiable dependent on experience.
Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.
If you want to learn more about this role or need assistance in applying, please contact Cathy Sugden – Head of Operational Performance at
Please note: To be considered for this opportunity, applicants must have the right to work in Australia. As part of our recruitment process, you may be asked to participate in pre-employment checks relevant to the role. These may include a National Police Check or AusCheck, with any offer of employment subject to satisfactory outcomes.
Our applications will be closing on Friday 30th January at 11:00 AM