As a Guest Experience Expert - Concierge, you will be an ambassador for the hotel and deliver exceptional service to our valued guests. The successful candidate will be provided with the opportunity to work in all aspects of the Concierge Department including duties of Bell Desk, Porter, and Valet, allowing a well-rounded skill set.
Key Responsibilities:
* Welcoming all guests using a polite and friendly manner
* Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
* Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
* Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
* Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc
* Valet park cars taking the utmost care as per departmental procedure.
* Be aware and adhere to all Brisbane Marriott core policies.
About You:
* A current driver's license
* Relevant experience in a similar role
* Working rights in Australia
* Enthusiastic to escalate your career
* Self-motivated, driven and energized in a fast-paced environment
* Armed with smart solutions and a can-do attitude
Our Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Job Types: Part-time, Permanent
Pay: $26.33 – $28.19 per hour
Expected hours: 24 – 28 per week
Benefits:
* Employee discount
Work Authorisation:
* Australia (Required)
Work Location: In person
Expected Start Date: 11/08/2025