Job Overview
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Are you passionate about finance and customer service? Do you enjoy working in a team environment and providing excellent support to customers? We are currently seeking a Credit Specialist to join our team.
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Key Responsibilities
* Provide responses and/or solutions to customers and dealer inquiries concerning problems and concerns of a more complex level.
* Provide support for finance products and systems to customers and dealers including digital solutions and finance quoting.
* Manage Know Your Customer assessment outcomes to meet our AML/CTF obligations.
* Develop common solutions to problems with team members to maintain required service levels.
* Verify the accuracy and completeness of data submissions and forms, enter data into appropriate system and process applications according to current procedures.
* Negotiate with customers and dealers to provide the proper policy execution and adequate resolution.
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* Ability to work autonomously and with the team when needed.
* Highly organized.
* Attention to detail.
* Basic understanding of commercial entity types and structures.
* Basic understanding of commercial finance products.
* Finance industry experience not essential but is favorable.
* Direct to customer experience not essential but is favorable.
* Ability to learn concepts and outcomes and provide solutions to business partners within policies and procedures.
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Benefits
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* Competitive remuneration package.
* Flexible working arrangements.
* Professional development opportunities.
* 14.5% Super if chosen to go with John Deere Mercer Super Plan.
* Paid parental leave – 16 weeks for new parents.
* Annual leave loading.
* Purchase leave available.
* Paid community leave.
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This is an exciting opportunity to join a dynamic team and develop your skills and knowledge in retail credit. If you are a motivated and enthusiastic individual who is passionate about finance and customer service, we encourage you to apply.
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