Position: Level 2 Support Engineer Location: West Perth Salary: $75,000 - $85,000 Job Type: Permanent Position Overview: OUI Recruitment is searching for a Level 2 Support Engineer to join a dynamic managed service provider based in West Perth. This is an excellent opportunity to work with diverse clients across multiple industries whilst developing your technical skillset in a supportive, team-focused environment. Perks: Annual fitness incentive to support your health and wellbeing Birthday leave to celebrate your special day Performance-based incentives recognising consistent delivery Career development planning tailored to your goals High-spec laptop and premium business tools Collaborative team culture built on integrity, improvement, and support Initial training and ongoing professional development opportunities Exposure to cutting-edge technology across mining, agriculture, and professional services sectors Flexible work arrangements and remote work options Employee wellness programme and resources Roles and Responsibilities: Provide Level 2 technical support to clients via remote and occasional on-site assistance Troubleshoot and resolve medium to complex technical issues across Windows and Mac environments Support Microsoft 365 services including Teams, Exchange Online, SharePoint, and OneDrive administration Manage user accounts, permissions, and group policy configurations Assist with client onboarding and technology implementations Configure and support business applications, printing systems, and network infrastructure Perform system maintenance, updates, and patch management Maintain accurate documentation of support activities and technical procedures Collaborate with Level 1 technicians and provide mentoring support Contribute to cybersecurity strategy and best practice implementations Manage service desk tickets using professional service automation tools Support backup systems and disaster recovery procedures Role Requirements: Proven experience in Level 2 IT support or similar technical role Strong customer service orientation with excellent communication skills Ability to troubleshoot technical issues independently with minimal direction Experience working in a managed service provider environment highly regarded Strong problem-solving capabilities and attention to detail Ability to manage multiple priorities in a fast-paced environment Technical Requirements: Hands-on experience with Windows and Mac operating systems Strong knowledge of Microsoft 365 suite administration Experience with Active Directory and Azure AD user management Understanding of network systems, TCP/IP, DNS, and DHCP troubleshooting Proficiency with business applications and printing systems Familiarity with remote support tools and RMM platforms Knowledge of cybersecurity principles and best practices Experience with backup and recovery solutions Understanding of server administration and virtualisation technologies Experience with managed service provider toolsets advantageous We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Phone: (08) 6219 8033