Job Description
Agency Department of Health Work unit Patient Services
Job title Patient Services Receptionist Designation Administrative Officer 3
Job type Full time Duration Fixed to 07/12/2026
Salary $68,776 - $73,898 Location Katherine
Position number 12087 RTF Closing 01/03/2026
Contact officer Sharii Harris on or
About the agency
Applications to
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Provide an effective Medical Records reception service responsive to the needs of the patient and relevant areas of Katherine Hospital.
Key duties and responsibilities
1. Maintain accurate maintenance of Katherine Hospital medical records system in a timely manner and maintain confidentiality of
patient information.
2. Ensure timely and accurate completion of medical reports for Police/Solicitors/ Insurance Companies and Specialists.
1. As the Katherine Hospital Switchboard operator receive calls, greet callers, provide information, transfer internal and external calls
and provide a high level of customer service.
1. Provide effective communication using computer based Hospital Information Systems, maintenance of patient files and timely
retrieval of files for hospital and departmental staff.
5. Provide point of contact for patients and visitors to Medical Records, determine action to be taken, and coordinate all administrative
support required by clients.
6. Support and assist team members to functionally use Acacia and other hospital policies and procedures.
7. Maintain a process of dissemination of copies of reports, medical documents from relevant health providers.
8. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in
order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Sound computing, data entry and organisational skills, including the ability to prioritise and complete numerous administrative tasks
concurrently and within established time frames.
2. Ability to communicate effectively with staff, patients and members of the public from a diversity of cultures in a professional and
sensitive manner.
3. High level of motivation and ability to work independently, with minimal supervision, in a high pressure and changing environment.
4. High degree of honesty and integrity with a proven ability to exercise confidentiality, initiative and discretion while providing a quality
client focused service in a calm, efficient and mature manner.
5. Proven ability and experience in the use of computer based applications and data bases and demonstrating a high standard of accurate
data entry with attention to detail.
6. Demonstrates a high level of interpersonal skills, and the ability to identify and manage highly sensitive issues.
7. Demonstrates positive workplace behaviours with internal and external clients.
8. Ability to operate effectively in a team, contributing positively to team operations and working relationships.
9. Demonstrated attendance in the workplace.
Desirable
1. Experience in Medical reception duties.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.