About the Service
Lives Lived Well offer a variety of community and residential Alcohol and Other Drug programs throughout Queensland, New South Wales, and South Australia, helping thousands of people every year to navigate AOD related challenges and move forward in life.
The Lives Lived Well Coffs Harbour Youth Residential Rehabilitation Centre is a specialist 24-hour alcohol and other drug residential service supporting young people aged 13–18 years who are engaged with Youth Justice NSW. The 5-bed residential program (including a dedicated withdrawal bed) provides a comprehensive 12-week rehabilitation framework. This service plays a vital role in helping young people address substance use and the behaviours linked to their offending, while building future-focused skills and resilience.
Your Opportunity
As the Manager, Clinical Services, you will lead the operational and clinical performance of the Coffs Harbour Youth Residential Service. We are looking for a candidate with strong and demonstrable leadership capabilities—someone who can inspire, influence, and drive performance across diverse teams. While clinical knowledge is valuable, your ability to lead strategically, foster a high-performing culture, and navigate complex operational environments is paramount.
Your leadership will be instrumental in aligning service delivery with organisational goals, developing relationships with funders and stakeholders, and ensuring sustainable program outcomes. Additionally, you'll oversee program budgets and empower your team to deliver impactful, client-centred care.
You will provide guidance to a team of approximately 22 staff (including casuals), supported by a Senior Clinician This full-time, on-site position offers a competitive salary, Salary Packaging options up to $15,900 per year, an additional five days paid leave per year, and access to a huge range of discounts and benefits through PerkBox.
What We Are Looking For
You are a people-focused, collaborative and forward-thinking leader with experience in managing clinical or human services programs. You'll bring a proven ability to work effectively with complex young people, including those navigating trauma, instability or high-risk circumstances. Your practice is grounded in a solid understanding of the youth justice system, enabling you to engage confidently with statutory partners, support young people through justice-related processes, and contribute to safe, coordinated care.
You'll also have the following skills and attributes:
Demonstrated experience supporting complex young people, including those with multiple or compounding psychosocial needs.
A people-leader, you will have the ability to lead with empathy and walk alongside your team, supporting them to foster a positive culture
Strong stakeholder engagement skills – the role includes networking with funders and other service providers, and developing collaborative service partnerships
Promote an inclusive and holistic approach to client care – you will have strong cultural awareness and practice at working in a culturally safe and respectful manner
A level-headed and pragmatic attitude with the ability to remain calm in stressful situations
Being flexible and able to re-evaluate your priorities of the day – you'll be a self-managing self-starter who loves a varying routine
Ability to effectively manage budgets and coordinate a 24/7 roster, ensuring safe staffing levels, cost-effective resource allocation, and smooth operational coverage.
Solutions-focused and passionate about process improvements – we welcome ideas and suggestions to make things better
Resilience, patience, and a genuine interest in supporting people through their recovery journey
Along with your Tertiary qualifications in a Health, Community or Human Services sector, you will have a current Australian Drivers Licence, and current Working With Children Check.
Why Work for Us?
We're growing fast, and building a reputation as a trusted, innovative provider, focused on clinical excellence. One of our value's is "We ask why not and what's next?" and we chose it for good reason. For us change means opportunity – to improve, to grow, to push the boundaries and to help more people.
LLW offer a huge range of benefits, which you can see on our website. They include:
A workplace wellness program which includes celebrating Wellness Week
Five extra paid leave days per year to support your wellbeing
Salary Packaging to increase your take-home pay, including a Meals and Entertainment Card
Autonomy and trust – in supportive, respectful environment
For more information or a copy of the Position Description, please email
Applications close at 5.00pm on Friday 6th February however we will be conducting interviews throughout the process and may close applications early.
Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations People.
#LLW