Overview
Administration Officer – Admissions supports the patient journey around the clock with a 24/7 roster that supports work-life balance and opportunities for additional shifts and career growth. Employment Type: Permanent Full Time, Permanent Part Time. Position Classification: Admin Officer Level 3. Remuneration: $35.84 - $36.96 per hour + 12% Super + Salary Packaging. Hours Per Week: 38. Location: John Hunter Hospital | Awabakal Country. Requisition ID: REQ644425. Applications Close: Thursday 19th March 2026. This position is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply to promote equal or improved access.
About The Role
As an Administration Officer within Admissions, you will support the patient journey from the point of admission. The role is varied and dynamic, with exposure to multiple areas of hospital administration. You will work a 24/7 rotating roster, including nights, weekends, and public holidays. Day-to-day duties include processing admissions via the Emergency Department, planned and direct admissions, managing surgical waiting lists, maintaining accurate patient and booking information, and supporting admission-related revenue processes. You will regularly liaise with clinical staff, patients, and families to ensure admissions are completed accurately and efficiently. This role is primarily team-based and suits someone who enjoys working in a busy environment where priorities can change quickly. This is a great opportunity to work in a critical service within a large tertiary hospital, offering variety, flexibility, and strong exposure to hospital operations. The rotating roster provides flexibility, frequent opportunities for additional shifts, and a positive, welcoming team culture. The service also provides internal development pathways, including higher-grade duties for those seeking progression.
About Us And Your Support
You will be supported by an experienced manager and a knowledgeable team who value collaboration and open communication. Comprehensive orientation is provided, with a mix of face-to-face and online training. Ongoing education and learning opportunities are available to help you build confidence and develop your skills over time. The team values connection and recognition, with regular celebrations including a Christmas lunch and Admin Day. There are frequent opportunities for additional shifts and clear pathways for internal development within the service.
Where You'll Be Working
John Hunter Hospital (JHH) is a major tertiary referral hospital in Newcastle and one of the largest and busiest facilities in NSW. The hospital is undergoing change, including transition to a new build, refurbishment works, and the rollout of SDPR. You will be part of the Admissions Service, which manages all patient admissions across the hospital, including emergency admissions, planned and direct admissions, surgical waiting lists, waiting list bookings, and revenue-related processes. The service works closely with inpatient wards, the Emergency Department, perioperative services, and clinical teams across the hospital. The work environment is fast paced and high volume, but the culture is supportive and collaborative.
What We Can Offer You
At Hunter New England Health, you'll be challenged by interesting work and surrounded by spectacular locations. Benefits include:
* Sustainable Healthcare: Together towards zero
* Proximity to shopping and other services
* 4 weeks annual leave (pro-rata for part time employees)
* Paid parental leave (for eligible employees) – work-life balance
* Salary packaging options – up to $11,600 plus novated leasing
* Fitness Passport for health and well-being – discounted gym options
* Employee Assistance Program (EAP) for staff and family members
About You
You enjoy working in a fast-paced environment and take pride in providing high-quality customer service. You are flexible, adaptable, and able to manage competing priorities while remaining calm and professional. Health administration experience is highly desirable, with an understanding of the patient admission journey and the financial implications of admission. You are comfortable using computer systems, pay attention to detail, and are open to learning new processes and systems as required. Bring your dedication, professionalism, and heart for healthcare to our team.
Additional Information
An eligibility list will be created for future permanent full or part-time and temporary vacancies. We are an inclusive employer committed to fostering a diverse and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require accommodations or adjustments to the recruitment process please let us know. Contact details: HNELHD-Diversity@health.nsw.gov.au. For permanent employment eligibility, you must be an Australian Citizen, permanent resident, or a New Zealand citizen with a current NZ passport. Temporary visa holders may be considered only if no suitable local candidate is identified. We do not offer visa sponsorship. For more information, see the Position Description and related queries contact Katie McFadyen at Katie.McFadyen@health.nsw.gov.au. Salary packaging information is available through SalaryPackagingPLUS.
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