About the opportunity
RACV is currently seeking an experienced Senior Project Manager to manage the delivery of a complex, multi-year integration initiative involving back-end CRM and front-end digital changes.
Key responsibilities include
* Lead the end-to-end delivery of a complex project, ensuring outcomes are achieved on time, within scope and budget.
* Develop and manage the integration plan, including schedules, milestones, dependencies and resource requirements.
* Drive strong governance and reporting, providing clear updates to senior stakeholders and steering committees.
* Proactively identify and manage risks, issues, and dependencies, ensuring effective mitigation strategies are in place.
* Build and maintain strong relationships with internal stakeholders, executives, and delivery partners.
* Lead and coordinate cross-functional teams, fostering accountability and high performance.
* Manage vendors and third-party suppliers, ensuring delivery quality and adherence to timelines.
* Ensure projects align to strategic priorities and business outcomes, delivering measurable value.
* Support and promote continuous improvement in project delivery practices, frameworks, and tools.
* Provide hands‐on leadership, stepping into delivery detail where required to unblock issues and maintain momentum.
What you'll need to be successful
* Hands‐on experience delivering large-scale, integration or re‐platforming projects spanning multiple organisations.
* Strong understanding of system integration, digital platforms, and enterprise technology environments.
* Ability to manage end‐to‐end delivery, including scope, schedule, budget, risk, and dependencies.
* Demonstrated success engaging and influencing senior business and technology stakeholders.
* Strong leadership capability across cross‐functional technical and business teams and working effectively in program delivery.
* Experience managing vendors, system integrators, and third‐party delivery partners.
* Highly developed risk and issue management capability, particularly within technology delivery contexts.
* Excellent communication skills, with the ability to bridge business and technical conversations effectively.
* A hands‐on approach with the ability to deep dive into delivery challenges when required.
* Familiar working in frontline environments (call centre, retail, etc).
* Proficient in Salesforce (CRM) and/or Guidewire, Adobe Experience Manager (AEM) and the Atlassian Suite (Jira, Confluence).
* Experience working within Agile, Waterfall, or hybrid delivery models.
* Relevant certifications (PRINCE2, PMP, Agile) will be highly regarded.
There's so much on offer when you join RACV
A flexible, informal work environment that supports balance between work and home.
Generous discounts on home and car insurance policies and RACV roadside care.
RACV Club membership and great discounts across RACV resorts.
Monthly‐updated discounts from a wide range of corporate partners.
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
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