Our client is a leader in sustainable waste management solutions, delivering essential services that support businesses, communities, and the environment. As part of a company committed to innovation and sustainability, you'll be joining a team that values efficiency, customer satisfaction, and continuous improvement.
They are seeking a Customer Service Administrator to play a vital role in ensuring seamless service delivery. This is a dynamic position that requires strong attention to detail, problem-solving abilities, and a proactive approach to customer service. If you thrive in a fast-paced environment and enjoy working collaboratively, this role is for you.
About the Role
As a Customer Service Administrator, you will be the key point of contact for both new and existing customers, ensuring a seamless experience by managing service requests, resolving issues, and maintaining accurate account information. You'll work closely with internal teams to coordinate bookings, action service variations, and ensure smooth day-to-day operations. This is a fast-paced role that requires a proactive mindset, strong attention to detail, and the ability to build strong working relationships.
Key Responsibilities
- Deliver exceptional customer service by addressing inquiries, resolving disputes, and proactively managing service requests.
- Process service variations, new bookings, and account updates while ensuring accuracy in customer records.
- Action credits and coordinate dispute resolutions, maintaining accurate records in the Waste Issues Register (WIR).
- Support internal teams, liaising with Sales, Operations, and Management to facilitate effective service delivery.
- Assign new business leads to the sales team and ensure smooth communication between departments.
- Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
- Step in to support customer service operations in the absence of the Customer Service Supervisor or Sales Manager.
- Liaise with Area Sales Managers (ASMs), Inside Sales Representatives (ISRs), and other stakeholders to ensure a smooth customer experience.
- Proactively build and maintain strong working relationships with both internal and external customers.
About You
- A customer-focused professional with strong communication and problem-solving skills.
- Ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.
- Experience in a customer service or administrative role, preferably in a fast-paced environment.
- A proactive and solutions-driven mindset with a strong sense of accountability.
- Confidence working with internal systems (training provided) and a willingness to learn.
This is an opportunity to be part of a company that values innovation, teamwork, and sustainability. If you're looking for a role where you can build strong relationships, solve problems, and contribute to meaningful work, apply now
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.