Retail claims consultant

Role Overview

A new transformational adventure awaits you...

How does 5 weeks of annual leave, a fulfilling career you're genuinely going to enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich — a leader in the insurance industry — is on a journey towards a brighter future for you, focused on your career, wellbeing, community, our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values‐driven global organisation that is experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities and the planet, then this role may be for you.

Responsibilities

• Manage the end‐to‐end claims process with a proactive and customer‐focused approach.
• Analyse medical, financial and policy information to make fair and timely claim decisions.
• Communicate clearly with customers and stakeholders to keep them informed throughout the process.
• Build positive relationships with internal teams and external providers to support better claim outcomes.
• Prepare accurate documentation and maintain high‐quality file management.
• Identify opportunities to improve claims processes and support continuous enhancement.
• Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.

Qualifications

• Experience with end‐to‐end assessment of retail income protection claims; experience in workers' compensation or injury management is also relevant.
• Understanding of life insurance policies, products and regulatory requirements.
• Ability to interpret medical, legal and financial information to support decision‐making.
• Strong written and verbal communication skills across diverse audiences.
• Proven ability to manage competing priorities and maintain accuracy under pressure.
• Proficiency with claims systems, documentation processes and digital tools.
• A commitment to continuous improvement.

Benefits

• Enjoy 5 weeks of annual leave for permanent staff, 15 days of personal/carer's leave, and access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
• Access programmes to stay healthy and feel healthier; receive an AUD$500 wellbeing payment per year and a AUD$295 new starter e‐voucher for your work‐from‐home set‐up.
• Grow and thrive in your career with award‐winning training programmes and ongoing professional development.
• Work with global, diverse, inclusive teams; explore your passions, drive innovation and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‐of‐the‐art Green Star rated offices and dress for your day.
• We plant a tree for every new employee.
• Various employer of choice awards and memberships, including WGEA, Family Inclusive Workplace, Gold AWEI Employer and Pride in Diversity.

Equal Opportunity Employer

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.