Our Client
Located in Sydney, our client strives for a quality, professional service at all times. Customer service and care is their passion
Initially, this role will commence as a 3 month temporary opportunity. The client would like to then transition the role to permanent, full-time, pending performance.
Position Description
• Act as the first line contact for existing client enquiries.
• Coordinate changes to the staff client schedule so that services are
provided in an uninterrupted, consistent manner.
• Complete administration duties related to client admission, transition,
alterations and discharge according to organisational process and systems
• Monitor that services are provided in line with client expectations, budgets
and legislative guidelines.
• Accurately and objectively document activities and client services to ensure
the effective communication of client needs, preferences, activities and
charges.
• Manage team documentation and communication systems in line with
legislation, industry guidelines and organisational processes.
• Assist in the regular collation of client feedback that result in the ongoing
development of services to clients.
• Manage weekly reporting of client leave
Profile
As an ideal applicant you will have:
• Previous experience in a similar admin role
• Experience using Salesforce/or equivalent CRM is preferred
• Strong networking and relationship management skills.
• Proven ability to think and plan logically with excellent analytical and
problem-solving skills.
• Proven ability and strong desire to ensure clients are in receipt of exceptional
service standards.
• Ability to manage time effectively and meet established deadlines.
• A clear, pleasant, professional and confident manner coupled with a genuine
customer service focus.
• An ability to thrive in a fast-paced customer service environment including
the ability to manage multiple and competing priorities
• Ideally, experience in the Disability, Youth services, Home Care services,
and/or Community Services Sector
• Compliance: Current Police Clearance
OpportunityThis role MUST commence immediately
• Full-time hours, Monday to Friday 8am - 4:30pm (1/2 hr lunch)
If you're well suited to the opportunity, we'd love to hear from you.
You can apply by clicking "apply now" or for a confidential discussion and further information, feel free to contact Beth Fennah