We are seeking an experienced Technical Services Engineer to maintain and develop our clients on-premises infrastructure and applications. You will be supporting unique defence applications for multiple customers in order to maintain the availability and security of their service.
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* Maintain, monitor and alert services within the on-premise infrastructure and provide technical guidance during new technologies initiatives
* Work within a team as an established systems/product/security specialist to support end users
* Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service
* Recognize opportunities to improve performance against Service Level. Act as a point of escalation for other team members to resolve service delivery issues
* Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility
* Take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate
* Proactively analyse trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service
* Understand the requirements of the customers business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities for additional business