Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions we operate while seeking opportunities to grow Lifeline’s services where they do not currently exist. LLD encompasses Lifeline Centres in the Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia. Our specialised and targeted services operate nationally via a telehealth model.
We are looking for experienced Crisis Supporters and ISSs to join the national CISS team (Centralised ISS – part of the National Operations team) to support our member centres across the country.
When you are accepted to our CISS Development Program, you will become a backup to the CISS team, with clear development pathways to enhance your skills and Lifeline ISS experience. It’s a fast-paced professional workplace that is 100% digital, as we support Lifeline centres around Australia, 7 days a week, 24 hours a day. You will get to work from home and there are opportunities to join us when it fits your schedule.
How Our CISS Development Program Will Develop Your Skills
The benefits of joining the CISS Development Program include: a talent development pathway to join the full CIISS team, national experience supporting over 32 Lifeline centres, being part of the national CISS team, and access to our dedicated training and professional development curriculum. You will attend professional development group supervisions and team meetings.
Desired Skills And Experience
- Ability to gain a detailed understanding of, and compliance with, Lifeline policy and procedure in relation to the delivery of Lifeline’s crisis support services
- Ability to demonstrate competency in the understanding of, and application of, the Lifeline Crisis Support Model
- Excellent written and verbal communication skills
- Time management and prioritisation skills
- Proficiency in the use of technology and demonstrated competence in the IT skills required to meet all aspects of the role
- Ability to understand and apply reflective practice, supervision and debriefing techniques as identified in Lifeline policy
- Meeting minimum documented requirements regarding supervision and professional development
- Compliance with record keeping procedures required in the role
- Have self-care strategies in place and able to seek additional supervision or debriefing for oneself when needed
- A calm and approachable manner
Volunteer Vision Statement
Volunteering for Lifeline brings people together to support and enhance mental health awareness within the Australian community. Volunteering can enrich personal lives, as well as those who benefit from volunteering for the community, by ensuring we recruit, reward and retain our most vital workforce – who work selflessly towards an Australia free of suicide.
Applications
Interested candidates please send your application through the following link:
Seniority level
- Associate
Employment type
- Temporary
Job function
- Information Technology
Industries
- Mental Health Care
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