Be the face of our hospitality, ensuring an exceptional experience for our guests.
Job Description
We are looking for a Guest Service Agent to join our team. As a key member of our front desk operations, you will be responsible for delivering outstanding customer service and creating memorable experiences for our valued guests.
Responsibilities:
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
* Confidant in communicating with guests and colleagues to ensure cohesive collaboration
* Conquer challenges alongside guests, transforming dilemmas into success stories
* Promote hotel amenities and services by having a deep understanding of products and offerings
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
* Display proficiency in accurately handling reservations and managing guest accounts
Required Skills and Qualifications
To succeed in this role, you will need:
* Previous experience in hotel front desk operations is a valuable asset
* Innovative approach to exceeding customer service expectations
* Skilled at collaborating within teams, as well as working independently
* Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills
* Proficiency in both written and verbal communication
Benefits
As a valued member of our team, you will enjoy a range of benefits including:
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
* Familes and Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
* Learn Your Way - Support your career development with access to Accor's industry leading training platforms
* Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Others
At [Company Name], we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.