Our Lead Receptionist is leaving after 8 years of dedicated service, to pursue a change of pace and explore new avenues. Due to this, we currently have an exiting opportunity for an experienced and motivated person to join our team of friendly office staff. This role will involve assisting us in providing quality service to all major Insurance Companies for customers within the Gold Coast and Tweed Coast regions.
Position Purpose
* To manage customer service to a high level in order to meet company expectations
* Answer, co-ordinate and distribute high levels of incoming calls and written correspondence
* Operate multiple software packages and accurately enter necessary information
* Assist Management and the Administration team with general office duties and the preparation of required documents
* Liaise with insurance companies and customers in relation to Motor Vehicle Insurance Claims
Position Highlights
* WORKPLACE CULTURE -Focused on growth and providing a friendly work environment.
* JOB SECURITY -We are contracted to 5 of the major Insurance Companies and encourage long term employment.
* LOCATION -Our workshop is centrally located close to major shopping centres and minutes from the beautiful beaches of the Tweed and Gold Coast enabling a perfect work/life balance.
Knowledge, Skills and Experience
* Previous experience in the Smash Repair industry would be highly favorable but not essential
* Must have previous experience working in an Administration role in a Customer Service based office environment
* Advanced computing skills
* Very high level of communication skills and literacy
* Able to work well and contribute within a team environment
* Demonstrate accuracy and attention to detail
* Recognise inefficiencies in processes and put forward thoughts and ideas to management for review
* Wages will be negotiated based on experience