Job Overview:
A Tour Manager is sought after by a leading experiential tourism company in Alice Springs to deliver exceptional services and ensure guest satisfaction.
This role involves managing accommodation services, leading a team of staff, handling guest relations, and ensuring compliance with health and safety regulations.
The ideal candidate will possess strong communication skills, financial acumen, and previous experience in hospitality.
Candidates should also be able to lead by example, fostering a positive and productive work environment that promotes growth and development.
The position offers various benefits including travel discounts and career progression opportunities.
Key responsibilities include:
* Managing day-to-day operations to ensure seamless delivery of services
* Leading a team of staff to achieve business objectives
* Handling guest complaints and issues promptly and professionally
* Ensuring compliance with relevant laws, regulations, and policies
As a seasoned Tour Manager, you will be responsible for providing guidance and support to junior staff members, mentoring them to reach their full potential.
Additionally, you will be expected to contribute to the development of new strategies and initiatives to drive business growth and improve customer satisfaction.
The successful candidate will have a proven track record of delivering exceptional results in a fast-paced environment and will be passionate about delivering outstanding customer service.