The Company
Join an award-winning company recognised globally for innovation and rethinking the conventional. TNA is an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. TNA design and manufacture high-speed packaging, distribution, and process equipment for the food industry.
Click on www.tnasolutions.com to learn more about the organisation.
Remuneration
Base salary + super + car allowance + mobile phone + laptop + travel allowance + company credit card
About The Role
We are seeking an Electrical Services Technician / Technical Services Engineer who will be responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of TNA manufactured equipment. This role will also actively promote TNA's support offerings such as Preventative Maintenance agreements, Recommendations of correct Spare Parts, Promotions and Help Desk Support.
This role can be based in Brisbane or Gold Coast region Queensland and will be reporting to the Aftermarket & Services Manager – ANZ.
Key Responsibilities
* Manage Product Trials and complete installation & commissioning in accordance with the customer's specifications and layout documentation, whilst meeting the timelines
* Provide routine maintenance and planned servicing of TNA equipment in accordance with service agreements and schedules
* Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of TNA equipment
* Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
* Escalate any issues early to the Aftermarket & Services Manager, for a timely resolution
* Communicate the benefits of Service Agreements to customers and assist the Sales Managers' in formulating the Service Agreement as required
* Promote the value of TNA's original spare parts and upgrades to our customers
* Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
* Attend to customers' requests for technical assistance.
* Reports on all service visits and technical issues each week by completing the required steps in D365
* Support and collaborate with the Aftermarket & Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
* Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
* Represent TNA at trade fairs, exhibitions & networking events (including some weekends)
* Available for travel, at short notice, both locally and overseas, including some weekends
Desired Knowledge, Skills and Experience
Qualifications:
* AUSTRALIAN RECOGNISED ELECTRICAL LICENSE - MUST HAVE
* Must be a citizen or permanent resident of Australia
Experience and Knowledge:
* 5-6+ years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment
* Experience in a field engineering role, dealing with mechanical, electrical and software issues is considered highly
* Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous
* Working knowledge of current market trends and competitors
* Fully competent in industrial electronic & power theory and schematics, industrial software programming
* Knowledge of Bag making, Multihead Weighing, Check Weighers, Conveyors, Seasoning/flavouring, food processing (Frying and/or Confectionery) desirable
Skills:
* Mechanical Aptitude, methodical and well organised
* Able to develop, build and maintain strong relationship with customers, to ensure long term service opportunities
* Computer literate (Outlook, Excel, Word & Share Point)
* Comfortable with mathematics and data analysis (i.e. machine performance data)
Why work with us?
* Potential International mobility opportunity (depending on vacancies)
* Professional and career development benefits and education investment
* Volunteering opportunities with the Nadia and Alf Taylor Foundation
* Recognition program linked to health and lifestyle benefits.
* A company that truly values diversity
If you are interested in the role, apply now by emailing
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