Digital Marketing Customer Support Manager
Digital Marketing Customer Support Manager
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Talent Acquisition Business Partner at DMCG Global
Our client is an e-education company helping small business owners master Meta & Google Ads without agencies.
We're looking for a Digital Marketing Customer Success Manager who thrives at the intersection of digital marketing, teaching, and coaching. You'll be the go-to guide for our members—helping them master ads, fix funnels, and build skills that fuel real business growth.
What You'll Be Doing:
* Run our signature 2-day Launchpad workshops across Australia (monthly travel included)
* Host daily Zoom coaching calls (1-to-many) and 1:1 advisory sessions
* Support our member community with empathetic, strategic advice
* Troubleshoot Meta/Google Ad campaigns and funnels
* Onboard new members with personal welcome videos
* Help members level up into advanced programs by spotting their growth potential
* Film and share member success stories
* Manage logistics like workshop registrations, venues, and training materials
* Know your way around Meta Ads Manager, Google Ads, and landing page builders
* Can explain complex digital marketing clearly and simply (without the jargon)
* Feel confident on camera and on live calls
* Have endless patience and genuinely care about people's growth
* Are a natural problem-solver who takes initiative and owns outcomes
Bonus Points If You:
* Have experience in teaching, coaching, or online education
* Have run your own service-based business or freelance work
* Are familiar with Skool, HighLevel, or conversion tracking
* Have taught kids or beginners (patience really pays off here)
What You'll Get:
* A role with real variety : workshops, Zoom calls, coaching, content creation
* Remote flexibility with regular in-person connection (interstate travel monthly)
* A chance to create real impact with entrepreneurs across Australia
* Direct mentorship from a 7-figure founder in online education
* Autonomy and ownership in shaping member success
Ready to empower everyday business owners with real marketing skills?
Apply now and help us deliver transformation at scale.
Along with the CV, please describe your teaching or coaching experience.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Advertising, Marketing, and Education
* Industries
Marketing Services, Advertising Services, and E-Learning Providers
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