Join our mission to empower every developer with the right tools and support. We're rethinking how software delivery should work, building a platform that's fast, reliable, secure, and scalable for high-growth tech companies.
Job Overview
We're seeking an experienced Technical Account Manager to join our growing team. As a trusted advisor, you'll work closely with our largest and most complex customers, helping them get the most out of our platform from onboarding to ongoing success.
This is a customer-facing role where you'll collaborate with cross-functional teams across Sales, Product, Engineering, and Support to ensure our customers feel supported, heard, and confident in scaling their delivery practices.
* Job Type: Full-time
* Seniority: Mid-Senior level
* Function: General Business and Engineering
* Industry: Software Development
What You'll Do
1. Develop strong relationships with our largest customers, providing strategic guidance and support to drive their success.
2. Work closely with cross-functional teams to identify customer needs and develop targeted solutions.
3. Collaborate with our Sales team to ensure seamless onboarding experiences and upsell/cross-sell opportunities.
4. Provide technical expertise and training to customers, ensuring they get the most out of our platform.
5. Identify areas for process improvement and develop strategies to enhance our customer experience.