About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Based in Western Australia, this Regional Service Manager role is a newly created position to look after our Western and Southern regions of Australia in the aftersales space, and your day-to-day responsibilities will include, but not be limited to:
* On-site inspection of service centres in the areas.
* Guide and promote the improvement of customer satisfaction in service centres.
* Manage the service centres to ensure the implementation of BYD's company policies.
* Manage and guide the handling of customer complaints and special incidents in the region.
* Coach and support the service centres to meet the service standards; provide trainings to their staff when necessary.
* Other ad-hoc duties required in the aftersales operations area.
Key requirements:
* Experience in after-sales regional management or dealers management.
* Willingness to travel among different regions.
* Strong in building rapport with various stakeholders and stay calm under pressure.
* Demonstrate business acumen with the ability to apply strategic thinking to uphold the company's service standard and brand image.
* Adaptable and proactive in problem-solving.
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.