Company description:
At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them.
When YOU grow, WE grow.
Job description:
Your Mission
* Coordinate installation, preventative, and reactive maintenance of KARL STORZ medical devices, including OR1 and telepresence equipment.
* Collaborate with internal engineers, global technical teams, and external contractors to resolve customer issues efficiently.
* Provide technical support and repair services both onsite and in-house, including diagnostics, maintenance, software updates, and remote assistance.
* Ensure compliance with safety standards (AS/NZS3551) and company quality policies (ISO9001).
* Manage spare parts usage, documentation, and reconciliation accurately.
* Prioritise and respond to customer technical inquiries promptly, and communicate clearly at each service stage.
* Estimate service costs for quotations and prepare equipment properly for international repairs when needed.
* Maintain accurate service records in repair databases and uphold data confidentiality and intellectual property protection.
Your Talents
* Tertiary qualifications in electronics, electrical engineering or biomedical engineering is essential.
* Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment is preferred.
* Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
* The ability to read and understand schematics & the ability to carry out fine electronic and mechanical repairs including complex soldering tasks.
* Technical equipment fault-finding skills is highly regarded.
* An understanding of hardware including modules, power supplies and control signal conventions.
* An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
* A solid understanding of operating systems, networking and programming objectives.
We offer:
Your Benefits
* Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
* Birthday Benefits
* Transport Allowance (if applicable to role)
* Onsite Parking
* Accessibility to Public Transport
* Flexible Work Arrangements
* Wellness Programs and Activities
* Professional Development Opportunities
* Global Exposure & Business Travel Opportunities (if applicable to role)
* All other statutory benefits