Private Support Engineer- UHNW- Perth (with some travel) Apply Now
Are you an IT support engineer looking for a terrific opportunity based in Perth?
Do you have experience working for high profile clients?
Position Snapshot
* $120,000-$140,000 AUD TFR
* Perth Based (with some travel)
* Open to candidates relocating
Job Description
About the Role
Are you a trusted, highly skilled IT support professional with a passion for delivering exceptional, discreet, and personalised technology services? We're seeking an IT Support Engineerto provide dedicated, white-glove supportto our Chair, their immediate teams, and executives.
In this highly autonomous and relationship-driven role, you will act as the critical link between our Executives and the broader IT function, ensuring seamless, secure, and proactive supportacross office, residential, and travel environments — locally and globally.
No two days will be the same. You'll demonstrate professionalism, adaptability, and discretion while operating in fast-paced and sometimes high-pressure environments. Your calm demeanour, technical acumen, and ability to anticipate needs will set you apart.
What you will do
* Deliver Level 1 & 2 white-glove IT support for our Chair, their staff, and nominated executives.
* Partner with their support teams to coordinate IT service continuity across domestic and international travel.
* Provide responsive, after-hours and on-call support, including international time zone coverage as required.
* Maintain and monitor IT systems at privateresidences, corporate offices, and personal devices.
* Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs.
* Manage and track support requests using service management tools and contribute to ongoing improvement initiatives.
* Support IT project delivery and evaluate software/hardware solutions based on evolving needs.
* Create concise end-user training materials and documentation.
* Be available to travel with executives to provide onsite technical assistance when required.
Qualifications & Experience
About you
* Certificate or Diploma in IT, Networking or related field (Bachelor's degree preferred).
* 5+ years of hands-on IT support experience, ideally in executive or high-profile environments. (yachts, residences ect )
* Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence.
* Demonstrated success managing high-pressure or sensitive situations with professionalism.
* Proven expertise with:
o Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
o Mobile device support, international roaming troubleshooting
o Video conferencing (Zoom Rooms, MS Teams Rooms, Cisco Webex)
o Network familiarity (Cisco, Aruba, Ubiquiti is a plus)
o ITIL-based service management and documentation
· Experience in luxury service, hospitality, or concierge-style roles is highly desirable
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