IT Infrastructure Specialist
As an IT Infrastructure Specialist, you will be responsible for the configuration and maintenance of our internal infrastructure. This includes user support and ensuring the smooth day-to-day operation of our technical environment.
* Configure and manage IT infrastructure (hardware, software, operating systems) across cloud and office environments.
* Support the network infrastructure by assisting with router and switch configurations and addressing general office network and Wi-Fi issues.
* Create and configure virtual and physical storage solutions as needed and monitor backup systems.
* Configure and support PostgreSQL databases.
* Oversee DNS, email services, and user provisioning (onboarding/offboarding, access, equipment setup).
* Take ownership of discrete IT projects or components, delivering with minimal oversight.
* Contribute to internal knowledge base and documentation of systems and procedures.
* Participate in passive, after-hours monitoring and respond to emergency IT issues when required.
About You:
* Good understanding of networking, databases, data cloud storage, and backup systems.
* Experience with cloud and on-prem IT environments.
* Familiarity with DNS and email systems.
* Comfortable troubleshooting/configuring Windows, Linux, and macOS environments.
* A proactive attitude, strong problem-solving skills, and the ability to work independently.
* Excellent communication skills and a commitment to documentation and process improvement.
Requirements:
* 1-2 years of proven experience as an IT Infrastructure Specialist or in a similar IT support/helpdesk role.
* A degree in IT and CCNA certification, familiarity with Atlassian applications highly regarded.
* Full-time work rights in Australia.