Case Worker
Serco is a place where you can gro
wYour impact makes a meaningful difference, and we're committed to supporting your professional and personal goals
.You'll also have access to flexible benefits designed to support your wellbeing and growth, including
* :Meaningful work supporting vulnerable communitie
* sSupportive, inclusive team environmen
* tStructured training and career developmen
* tGovernment-backed long-term contrac
* tAccess to Serco's Employee Assistance Progra
* mFlexible working options and work-life balanc
**e
Make an impact at Ser**
coThe Return and Reintegration Assistance Program (RRAP) supports eligible non-citizens who wish to voluntarily return to their home countries. We deliver this essential program on behalf of the Department of Home Affairs with empathy, care and professionalism. As a Case Worker in our RRAP team, you'll provide holistic, person-centred support to individuals navigating their return journey. You'll manage tailored case plans, coordinate access to services, and lead outreach activities to build awareness and community trus
t.As a Case Worker in the RRAP team, you'll make a positive impact b
* y:Delivering tailored, person-centred support for individuals returning ho
* meManaging comprehensive case plans to meet client nee
* dsFacilitating travel logistics, incidentals and wellbeing suppo
* rtProviding clear, accurate information to support voluntary return decisio
* nsConducting outreach to raise awareness and build stakeholder relationshi
* psSupporting team members to ensure high-quality service delive
**ry
Serco is a place for**
youYou could be a great fit if you ha
* ve:A Diploma (or higher) in Social Work, Psychology, Counselling, or related field (desirable not essenti
* al)Experience in case management or support roles with vulnerable clie
* ntsStrong cultural awareness and ability to build rapport with diverse communit
* iesExcellent time management and documentation ski
* llsA current driver's licence and First Aid/CPR certifications (or willingness to obta
* in)Valid Working with Children Check (or willing to obtain o
ne)In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contrac
**ts.
Are you ready to do important work that really matt**
ers?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challen
ges.We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Servi
ces.We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disabil
ity.By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belong
ing.Impact a better future at Se
rco.