Senior Customer Supply Chain Analyst - AU
At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.
Headquartered in London, we have grown into one of the world's most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.
We are looking for a Senior Customer Supply Chain Analyst AU to join the Team in Sydney. Reporting to Customer Supply Chain Director based in the UK, this is a key operational analytical lead within the Customer Supply Chain function, responsible for end‑to‑end visibility, performance tracking, and continuous improvement across the order‑to‑cash process, with a focus on both domestic and export operations. This role provides actionable insights into customer service, inventory management, warehousing, transport performance, and export compliance.
What You Will Be Doing
* Performance Reporting & Insights:
o Lead the development and continuous improvement of key operational reports:
+ Daily Sales Report
+ Order Progress Tracker
+ Control Tower Report
+ Availability and Allocation Report
+ Warehouse & Transport KPI Dashboards
o Compliance & Chargeback Tracking: Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport.
o Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution.
* Inventory & Warehouse Oversight:
o Monitor warehouse and transport activities, escalating and resolving issues proactively.
o Analyse warehouse and transport processes and recommend adjustments to improve service delivery and costs.
o Keep Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions.
o Create and maintain Customer SOPs for warehouse execution.
o Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms.
o Deep dive into warehousing and transport invoices:
+ Identify variances and unexpected charges
+ Investigate and challenge discrepancies
+ Coordinate resolution and alignment with 3PLs and Finance
o Lead the preparation of monthly cost‑to‑serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern.
* Stakeholder Engagement & Continuous Improvement:
o Represent the Customer Supply Chain function in:
+ Monthly KPI and performance reviews
+ Customer service level and compliance meetings
+ Cross‑functional improvement projects and system enhancement discussions
o Act as a key point of contact for data requests and escalations across Sales, Customer Service, Finance, and Operations.
What we need from you
* 5+ years in customer‑facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods.
* Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders.
* Strong Excel and data manipulation skills (pivot tables, formulas, dashboards); knowledge of Power BI or similar tools is a plus.
* Familiarity with Warehouse Management Systems (WMS), Transport Management Systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite).
* Solid understanding of inventory principles, fulfilment workflows, and third‑party logistics operations.
* Experience handling customer compliance and chargeback reporting is desirable.
What you will get from us
* Competitive salary plus super
* Company performance‑related bonus
* Holiday carry‑over scheme
* Extra holiday days for long service
* Refer a Friend scheme
* Training and Development
Seniority level
Associate
Employment type
Full‑time
Job function
Supply Chain, Analyst, and Customer Service
Industries
Retail and Wholesale
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