A fast-growing legal tech company transforming how businesses manage legal services is looking for a Customer Adoption Manager. You'll play a central role in ensuring clients derive maximum value from this AI-powered platform, trusted by over 200 leading organisations including General Motors, L'Oréal, Coca-Cola, Lion, and Unilever.
We're looking for a proactive and client-focused Customer Adoption Manager to join this rapid-growing, collaborative team. You'll be the key driver in helping clients adopt and engage with AI-driven solutions that are streamlining internal processes, automating contract creation and saving valuable time and expenses in a range of areas. This role offers career-defining exposure to enterprise clients and innovative AI-driven legal technology.
Duties will include
- Develop and execute tailored adoption strategies for client accounts.
- Monitor usage metrics, identify areas for improvement, and implement initiatives to enhance engagement.
- Conduct training sessions and workshops to educate clients on product features, best practices, and updates.
- Build trusted relationships with senior client stakeholders to drive platform adoption.
- Collaborate closely with Sales, Product, and Account Management teams to ensure a seamless client experience.
- Identify at‑risk clients and implement action plans to improve engagement and satisfaction.
- Maintain accurate records in the CRM to track client progress and insights.
Why You'll Love It Here
- Structured growth and mentorship: Work alongside experienced leaders with transparent development pathways.
- Real impact: Influence global brands and shape the future of legal automation.
- Set up for success: Benefit from structured onboarding, training, and ongoing support.
- Circa $100K + Super base salary (neg)
- Hybrid flexibility: Balance office and remote work tailored for collaboration and autonomy.
- Work at the forefront of the AI revolution
To be successful you must come with a proven track record in a SaaS Mid Market or Enterprise Customer Success, Implementation or Project Management roles where the focus is customer adoption and supporting detailed onboarding processes.
Additionally, a background in Law will be useful not essential.
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