System ArchitectEmployment Type: Temporary Full time opportunity, until 1st week of October 2027
Grade : Clerk 11/12
Salary Range: $149,739 - $173,174 p.a. base salary +12% superannuation and annual leave loadingLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)The opportunity
Digital NSW is transforming to become the trusted partner for accessible and secure digital platforms across the state. We are seeking a System Architect to lead the design, evaluation, and implementation of innovative solutions that meet business and customer needs.
In this role, you will collaborate with solution architects, data architects, service designers, and business analysts to define and implement the future state design. The System Architect will possess expertise across business, data, application, and technology architecture domains, along with strong communication, stakeholder management, and leadership skills.
You will also play a critical role in managing the System Team, ensuring alignment across architecture practices and fostering collaboration to deliver high-quality outcomes. This includes guiding the team in applying architectural principles and maintaining consistency across solutions.
Additionally, you will define and communicate the technical vision for the Agile Release Train (ART), establish and maintain the architecture runway, and identify technical enablers that enable delivery of strategic objectives.
Day to Day ResponsibilitiesLead and oversee the day-to-day activities of the System Team, including prioritisation of work, coordination of deliverables, and ensuring alignment with ART objectives and architectural standards.Analyse and decompose business requirements, non-functional requirements, models, and other artefacts to inform both current and target state architecture.Develop solution architecture, integration designs, and technical options to solve business problems, ensuring services perform, scale, are reliable, and meet availability and redundancy requirements.Work with the broader architecture team to ensure designs align with the target state architecture, standards, principles, and strategic direction.Manage multiple product streams, ensuring iterative build processes are completed within the required sprint timelines.Lead the management of technical vision setting for the Agile Release Train (ART), including defining and maintaining the architecture runway, establishing enablers, and ensuring architectural decisions support long-term business objectives.Provide architectural governance and leadership, enabling teams to deliver solutions that align with enterprise architecture and strategic goals.Act as a key liaison between business and technical leadership, ensuring architectural decisions connect strategy to execution and enable portfolio-level outcomes.Champion continuous architecture evolution, balancing emergent design with intentional architecture to support agility and innovation.What you will bring to this roleA foundation in systems development, with an extensive experience in requirements management, system design, the system development life cycle, and testing techniques.Strong solution modelling and design skills, with the ability to communicate complex concepts to both business and technical stakeholders and in building and maintaining stakeholder relationships through effective communication and negotiation.Experience in developing and applying solution patterns and standards, and the ability to adapt them to new and innovative solutions.Knowledge of established and emerging technologies, with the ability to incorporate these into both new and existing solutions.Demonstrated ability to manage and mentor a System Team, fostering a culture of collaboration and continuous improvement.Proven experience in driving technical vision and architectural strategy within a SAFe environment, including architecture runway planning and enabler definition.Strong understanding of Lean-Agile principles and their application in architecture governance, ensuring flexibility while maintaining architectural integrity.Experience in connecting strategy to execution, influencing stakeholders across ART and portfolio levels to align technical decisions with business priorities.Essential requirementsTOGAF Level 8+ or SAFe Architect certification or equivalent (highly desirable)Demonstrated experience in architectural rolesA tertiary qualification in IT, Systems or Software Engineering, Computer Science Digital, Information Management, or equivalentAt least 5 years' experience as a System Architect or equivalentSAFe Architect certification or equivalent experience in architecture runway planning and enabler prioritisation is highly desirable.AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance.
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
To ApplyClick the link to submit your application. Please attach your resume and a cover letter, demonstrating how your skills and experience align with the role.
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 13th Feb 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.Sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process