Seeking a Customer Service Officer to join our client in Darwin!
Customer Service Officer (Temporary Assignment)Darwin, NT
Full-Time | Monday – Friday (8:00am – 4:15pm)
$48.93 per hour + Super
We are currently seeking an experienced Customer Service Officer to join a busy and collaborative team on a 6-week temporary assignment, providing essential coverage while recruitment is underway for a permanent role.
This is a fantastic opportunity to contribute to a large, community-focused organisation, supporting the delivery of high-quality customer service and helping facilitate key operational and engagement activities.
About the RoleIn this role, you will provide frontline support to customers while assisting internal teams to deliver services aligned with organisational objectives. You'll play a key role in ensuring enquiries are handled efficiently, professionally, and with a strong customer-first focus.
Key Responsibilities
* Provide prompt, courteous, and professional customer service to a diverse community
* Assist customers across reception and call centre channels
* Accurately record customer information and action requests within internal systems
* Process payments, permits, and customer complaints efficiently
* Support customers with applications, bookings, permits, and documentation
* Coordinate requests and ensure timely follow-up with relevant departments
About YouTo be successful in this role, you will have:
* Proven experience delivering high-quality customer service
* Excellent communication and interpersonal skills
* Ability to remain calm and professional in sensitive or demanding situations
* Strong attention to detail and data entry accuracy
* Proficiency in Microsoft Office (including strong typing and administrative skills)
* Experience working with diverse communities and stakeholders
Assignment Details
* Start: ASAP
* Duration: Approx. 6 weeks (through to end of June)
* Location: Darwin
* Weekly Pay
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email ***************@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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