Hospitality / Travel / Tourism
Front Office
Townsville QLD
Part-time
23/10/2025
Guest Service Agent | Ardo
Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests?
We are seeking a Guest Service Agent to join our Hotel Front Office team in a permanent part time capacity, to ensure each, and every guest has a memorable experience.
About Ardo
Ardo is the epitome of North Queensland luxury. Located in Townsville, on the edge of the Coral Sea the hotel features five-star accommodation, two Chef-hatted restaurants, and an iconic rooftop pool and bar. The property is part of The Ville Resort-Casino precinct, the region's premier destination for dining, entertainment, and leisure.
As part of our team, you'll help us deliver a stay like no other in a place like no other. A place for our guests to relax, recharge, drink and dine, and appreciate the spoils of an unexpected paradise. You'll be joining the best and brightest talent in tourism, hospitality, and gaming to create exceptional experiences every day.
About the role
As a Guest Service Agent, you will be part of our team representing the face of our brand and play a vital role in creating memorable and enjoyable experiences for all guests. You will be solutions focussed with a professional, calm manner, resolving concerns that may occur, all while delivering an outstanding experience for our guests.
About You
To be successful in this role you will ideally have:
* Previous experience in a Front Office Guest Services role is preferred
* Demonstrated professionalism with the ability to remain calm and composed in high-pressure situations
* Exceptional communication and interpersonal skills
* Strong computer literacy skills, experience with a property management system, in particular Opera Cloud would be advantageous
* Demonstrated ability to multitask in a dynamic, fast-paced environment
* Ability to work a rotating roster including nights, weekends and public holidays
What we offer
* Competitive pay
* Uniforms supplied and laundered daily
* Generous discounts on accommodation and dining across the precinct
* Access to special offers with our corporate partners
* Career pathways with Morris Group businesses all over Australia and abroad
* Support via our Employee Assistance Program
About Morris Group
Ardo and The Ville Resort-Casino precinct are part of Morris Group: an independent, family-run business operating a collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology, we're on a mission to make a positive impact doing work we love.
From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors.
Our Values
At The Ville, Ardo and TECC we create memorable experiences for our customers. We foster a dynamic and thriving entertainment precinct that brings people together. As a team our core values are all about the VIIBES: Vibrant, Integrity, Innovation, Belonging, Excellence, and Service with Care.
How to Apply
If this role sounds like the perfect fit for you, please click Apply Now